Privacy Policy

DWG takes your privacy seriously. Please read the following to learn more about our privacy policy.

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What This Privacy Policy Covers

  • This policy covers how DWG treats personal information that DWG collects and receives, including information related to your past use of DWG products and services. Personal information is information about you or your company that is personally identifiable like your name, address, email address, phone number or fax number, and that is not otherwise publicly available.
  • This policy does not apply to the practices of companies that DWG does not own or control, or to people that DWG does not employ or manage.

Information Collection and Use


  • DWG collects personal information when you register with DWG, when you visit DWG website pages or the pages of certain DWG partners or when you request for pricing or purchase parts or equipment from DWG or certain DWG partners. DWG may combine information about you that we have with information we obtain from business partners or other companies.
  • When you register or purchase from DWG we ask for information such as your name, email address, company, specific job information, address, phone number, zip code, fax number, industry and/or personal interests. For credit account setup we may ask about your business ID, principal’s personal information including home address, phone number, Social Security Number and/or information about your assets, credit references, bonding details and/or sensitive financial information. Once you register with DWG you are not anonymous to us.
  • DWG collects information about your transactions with us and with some of our business partners, including information about your use of products and services that we offer.
  • DWG uses information for the following general purposes: to customize the advertising, product information and web content you see, fulfill your requests for products and services, improve our services, contact you, conduct research and provide anonymous reporting for internal and external clients.

Information Sharing and Disclosure

  • DWG does not rent, sell or share personal information about you or your company with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission or under the following circumstances:
    • We provide the information to trusted partners who work on behalf of or with DWG under confidentiality agreements. These companies may use your personal information to help DWG communicate with you about offers form DWG and our business partners. However, these companies do not have any independent right to share this information.
    • We respond to subpoenas, court orders or legal process or to establish or exercise our legal rights or defend against legal claims.
    • We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of DWG’s terms of use or as otherwise required by law.
    • We transfer information about you if DWG is acquired by or merged with another company. In this event, DWG will notify you before information about you is transferred and becomes subject to a different privacy policy.
  • DWG may set and access DWG cookies on your computer

Your Ability to Edit and Delete Your Account Information and Preferences

  • New categories of marketing communications may be added to the DWG website pages from time to time.
  • We reserve the right to send you certain communications relating to DWG services, such as service announcements, administrative messages and the DWG Newsletter, that are considered part of your DWG account, without offering you the opportunity to opt-out of receiving them.
  • You can delete your DWG account by emailing or calling a customer service representative at our toll-free number.

Confidentiality and Security

  • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
  • We have physical, electronic and procedural safeguards that comply with federal regulations to protect personal information about you.
  • In certain areas DWG uses industry-standard SSL encryption to protect data transmissions.

Changes to this Privacy Policy

DWG may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your DWG account or by placing a prominent notice on our website.

Questions and Suggestions

If you have questions or suggestions, please contact us.

Thank you for choosing DWG “4 all your HVAC!”