Each of Our Customers have A Dedicated Equipment Specialist
When we call customer support, most people expect to “Press 1 for sales”, then speak to someone whom they have never spoken with before to request a quote or place an order. While call centers that inherently create this scenario might be efficient for the distributor, it has plenty of downsides for those who need assistance.
Imagine calling to get a quote or place an order for parts or equipment and speaking with the same person every time you call. Someone who knows you by first name, is familiar with your business, and even knows the make and model of the PTAC units you use at your hotel or nursing home. Know imagine how quick and easy it would be for this person to help you quickly and efficiently. It’s a simply concept that our customer greatly appreciate.
Experience You Can Count On
Ever hang up the phone after speaking with a customer support representative and have serious doubts that what they just arranged for you will actually happen like it is supposed to? If you would like to be sure you are getting accurate information about the AC parts and equipment you need, give our equipment specialists a call. All of our equipment specialists have more than 10 years of industry experience serving customers just like you. They know the industry, the manufacturers, and where to source the right parts at the best prices. Enjoy the comfort of knowing the right part or unit is on the way.
An Excellent Quoting Process
Sometimes, the need for a quote is urgent. And when it is, your dedicated product specialist will expedite your request at no additional charge. Our experience allows us to source ac parts and equipment and provide quotes often the same day, quickly and accurately, but we can also turn around a quote in a few hours if necessary!
A Full Suite of Shipping Options:
LTL shipping, remote areas and urgency are just a few of the aspects associated to finding the best shipping solution for your order. No one carrier delivers to every area of the country the faster and at the best price. Since shipping rates vary for every order, we keep all of our options open and shop multiple carriers to make sure we get you the best shipping cost fr your particular order.
The Best Price, Period!
The first time you call us for a quote, you will most likely have or will call a few other AC distributors, just to make sure you get the best price available, and we completely understand. But after a you’ve called us a few times and realize benefits of speaking with your experienced dedicated parts specialist, and always seem to be quoted a very fair price with reasonable shipping costs, and never receive the wrong part, you’ll likely start spending a lot less time requesting multiple quotes and more time running your business. Call DWG Air Condition Parts for the great service and great pricing, every time.